Order cancellation

Learn what is order cancellation and how it works.

If an order is cancelled before money has been transferred from the customer to the merchant we call it order cancellation or reversal. Some of the reasons include:

  • goods cannot be delivered
  • customer cancels the order before goods are shipped or service is delivered

Order cancellation is always triggered by the merchant.

The following payment methods support order cancellation:

In the Unzer API order cancellation can be done using the cancel transaction on the initial payment - the authorize or charge transaction depending on the payment flow (one-step or two-step).