Unzer

Manage transactions

Manage transactions for your Shopware 6 plugin.

Once you have configured the plugin and set up payment methods, you can start accepting payments. You can manage the payment workflows as described in the following sections. All managing can be done in order detail view in the “Unzer Payment” tab or in the Unzer Insights.

Charge after reservation

Once the customer selects the pay button, you can charge the payment. This is the step where the funds are moved from the customer’s account to your account.

Sign in to the Shopware admin, go to Admin > Orders, and select View for the transaction for which a money collection, charge, or capture should be performed.

Order overview

In the detailed view of the order, switch to Unzer Payment.

Order detail view

  1. In the Payment History section, go to Authorization, select , enter the amount you want to collect and click Charge.

Cancel or refund the invoice amount

For payments that have been completed, it is possible to cancel or refund the invoice amount. Login to Shopware and go to Admin > Orders, and select the order for which a cancellation or refund is required.

Order overview

In the detailed view of the order, switch to Unzer Payment.

Detailed order view

  1. Go to Charging and click (image) for an indent, which represents the flow of money to you, and thus open the input interface (3).
  2. Enter the amount you want to refund and click Refund.

Send notifications of shipment to Unzer

For secured payment methods- Unzer Invoice Secured, Unzer Invoice Factoring, and Unzer Instalment, you must send a shipping notification to the Unzer system. This is required for activating the insurance. A shipping message can only be reported to the Unzer system if there is also an invoice number for the order in the Shopware database table provided for this purpose.

Automatic shipping message

In the plugin settings, specify the Shipping status for the shipping message at which an automatic shipping message should be generated.

As soon as the shipping state changes to the value you’ve set in the plugin base configuration, and an invoice number is set in the default shopware database for invoice numbers, the shipping command will be sent automatically for the original transaction amount.

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For shipments, currently you cannot charge partial amounts.

Shipping notification via order details

Go to Orders > Overview, select the order and click to view the order details.

Order overview

Once an invoice has been generated for the order via the backend, a Shipping Notification button will appear in the Order Details > Unzer Payment tab.

Unzer payment tab shipping notice

Select Shipping notice to report the shipment to Unzer and the insurance is activated.

Currently it is only possible to generate the shipping notification for the total original invoice amount. Partial shipment is not supported.

Transaction handling - special cases

See below to learn how to handle special cases for some payment methods.

Activating shipment or insurance

For the payment types Unzer invoice guaranteed, Unzer invoice factoring and Unzer Instalment, Shipment / Shipping messages must be generated in order to activate the payment guarantee. See message of shipment / shipping / finalize.

Display account data for bank transfer

For payment methods such as Unzer invoice, Unzer invoice guaranteed, Unzer invoice factoring and Unzer prepayment, data for payment must be displayed to the end customer.

Modification of checkout success page

After a successful payment for payment methods “Unzer Invoice guaranteed”, “Unzer invoice factoring” and “prepayment” the checkout success page is modified by the Unzer plugin.

Order confirmation page

After completing the order, the end customer is directed to the Thank you for your order page. They can view the data for the bank transfer as follows:

Order confirmation page with payment details

Modification of Invoice document

If you are generating an invoice document for “Unzer Invoice guaranteed”, “Unzer invoice factoring” and “prepayment” within the Shopware 6 backend, then the data for the transfer is automatically added to the invoice PDF.

invoice_1004.pdf

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Currently, Shopware 6.2 does not offer the possibility via plugin to influence the footer area of the invoice. Unzer will add this feature as soon as this is available.

Review transaction details in the merchant backend (Unzer Insights)

Within the order overview you can find Unzer transaction ID.

Shopware order view

With this ID you can login to Unzer Insights and search in the searching fields of Orders view.

Unzer Insights order overview

You can also find the Short-ID in Unzer Payment > Payment Details section of the order.

Transaction details

You can find the Short-ID in transactions in Unzer Insights.

Next steps

See also

Unzer Insights