Manage your transactions in the JTL 5-shop.
JTL 5 Shop, as a standalone application, can only process payment for the customers. For cancel and refund transactions, you need JTL Wawi.
The plugin sets the payment receipt for JTL Wawi as soon as it receives the feedback from Unzer that the order has been paid. Orders paid with Unzer should therefore only be sent if they are in the bezahlt status
The payment method Unzer Rechnung is the exception here, because the payment is finalized only during shipping. So, you have to send these orders before the payment receipt is set in JTL Wawi.
Cancellations of orders before shipment are automatically detected by the plugin and forwarded to Unzer. You can review them as shown in the image.
JTL-Shop (and therefore also the plugin) cannot handle returns automatically because this information does not arrive in the store. So, for returns, you have to manage refunds to the customers using Unzer Insights.